Help centre

No. You can check out as a guest. An account is only worth having if you reorder regularly. It keeps your order history and saved lists.

Yes. Call +1 (202) 899-9143 during business hours and we will take the order. Same prices, no surcharge. This is also how to order if anything on the site prevents you from checking out.

Before dispatch, yes: call us and we will amend it. After dispatch it becomes a return. Items ordered from the maker on your behalf cannot always be cancelled once placed. We will tell you if that applies to your order.

We price at the manufacturer’s recommended retail and hold it. Several brands we carry operate minimum advertised price policies, and holding those prices is a condition of carrying the brand.

No. Find the same item cheaper from an authorised source and you should buy it there. If it is much cheaper from a seller you do not recognise, be careful. Counterfeits of several of these makers are well documented.

We do not hold that item in the warehouse. It is ordered from the maker when your order comes in, and the lead time shown is the time from your order to dispatch from us. The item is genuine and carries full warranty support.

For most cable and DSL services, yes. A router or mesh system handles your local network and Wi-Fi, but a modem is what terminates the line from your internet provider. Some gateways combine both; a router on its own usually does not, so check what your provider supplied.

Often. We carry more than two dozen brands and can order many items that are not shown online. Call us with the part number and we will tell you whether we can get it, what it costs and how long it takes.

Free on orders over $149.00. Below that a flat $14.95. Expedited air is quoted at checkout.

Yes. We ship domestically in both countries from our Texas warehouse, with Canadian fulfilment where available. Within-country orders carry no import duty; cross-border orders between the US and Canada ship duty unpaid, so any duty or brokerage is payable to the carrier on delivery.

No. Once a SIM card, activation code or firmware licence has been opened or redeemed we cannot verify it as unused and cannot resell it. The same applies to opened consumables such as thermal paper and batteries.

A range extender rebroadcasts the router signal under a separate network name, and devices do not roam between the two cleanly. A mesh system uses several nodes that behave as one network, so devices hand off as you move through the building. There is a full explanation in our buying guides.

Yes. Every item is genuine, sourced through legitimate supply channels. If you ever have reason to doubt a unit, send us a photograph and we will investigate it with the maker.

Usually, but check the bands. A router has to support the LTE or 5G bands your carrier uses, and some carriers require the device on an approved list before it will activate. Tell us your carrier and we will confirm before you buy.