Free delivery over $149. Dispatched in 1–2 business days.
Free delivery over $149. Dispatched in 1–2 business days.
Customer service
Named carriers, real transit times, and what happens when something is on back order.
Last updated 12 June 2026
In-stock orders are picked and dispatched within 1–2 business days. Orders placed before 14:00 ET on a business day are picked the same day. We do not pick on weekends or statutory holidays in Texas.
You will receive a tracking number by email when the label is created, not when the parcel is collected, so there is usually a few hours before the carrier's first scan appears.
We ship with UPS, FedEx, USPS, Canada Post. The carrier is selected on weight and destination; you can request a specific one in the order notes and we will use it where the rate is comparable.
| Destination | Service | Typical transit |
|---|---|---|
| Texas | Ground | 1–2 business days |
| Rest of United States | Ground | 2–6 business days |
| Canada | Ground | 3–8 business days |
| Remote and rural postal codes | Ground | 5–10 business days |
| Expedited (all destinations) | Air | 1–3 business days |
Transit times are the carrier's estimates and start from the first scan, not from when you place the order. They are not guaranteed, and we do not control carrier delays.
Items marked Available to order are not held in our warehouse. We bring them in from the maker when your order is received, and the lead time shown on the product page is the time from your order to dispatch from us.
Lead times on special-order items are variable. Carrier-certified cellular gateways, for example, are quoted at four to six weeks because that is what the distributor takes to bring them in. If a lead time moves, we email you. We do not let an order sit silently.
Mixed orders ship complete by default. If your order contains both stocked and special-order items, we hold it until everything is ready. Ask us and we will split the shipment at no extra charge.
We ship across the United States and Canada from our Texas warehouse, with Canadian fulfilment where available. Delivery within your own country carries no import duty.
Cross-border orders between the US and Canada are shipped DDU (delivered duty unpaid), which means any import duty, tax or brokerage is payable by you to the carrier on delivery. These charges are set by the destination country and are not included in the price you pay us. We declare the full commercial value on every customs form, and will not under-declare a shipment or mark goods as a gift.
Inspect the parcel before signing where the carrier allows it. If a shipment arrives damaged, photograph the packaging before you open it further and contact support@exelproddistribution.com within 48 hours. Damage claims without photographs of the outer packaging are very difficult to settle with carriers.
If tracking shows delivered and you do not have the parcel, tell us within seven days so we can open a trace while the carrier still holds the scan data.
We ship to the address as entered. Carrier address-correction fees on an incorrectly entered address are passed on at cost. If you spot a mistake, call +1 (202) 899-9143 immediately. Before dispatch we can change it for free, after dispatch we cannot.
Exel Prod Distribution Inc.
3901 E Plano Pkwy, Door Z
Plano, TX 75074
United States
+1 (202) 899-9143 ·
support@exelproddistribution.com
